Waktu Tunggu Pasien Rawat Jalan di RSUD Dr. Adnan WD Kota Payakumbuh
(1) Fakultas Keperawatan, Universitas Andalas
(2) Fakultas Keperawatan, Universitas Andalas
(3) Fakultas Keperawatan, Universitas Andalas
(4) Fakultas Keperawatan, Universitas Andalas
(*) Corresponding Author
Abstract
Waktu tunggu di unit rawat jalan di rumah sakit di seluruh dunia berbeda. Penelitian ini bertujuan untuk mengidentifikasi karakteristik waktu tunggu pasien rawat jalan di RSUD dr. Adnan WD Kota Payakumbuh. Penelitian kuantitatif ini menggunakan pendekatan deskriptif. Proporsional stratified random sampling, atau probability sampling, digunakan dalam metode pengambilan sampel. Dalam penelitian ini, 108 sampel diambil. Kriteria inklusi meliputi pasien yang dalam keadaan sadar dan dapat berkomunikasi dengan jelas, berusia lebih atau sama dengan 18 tahun, telah mendapatkan pelayanan di poliklinik rawat jalan setidaknya 2 kali, dan bersedia menjawab pertanyaan tanpa paksaan dari pihak lain. Penelitian dilakukan dari Agustus 2022 hingga Mei 2023. Hasil penelitian ditemukan karakteristik pasien rawat jalan di RSUD dr. Adnan WD Kota Payakumbuh diketahui lebih dari separuhnya berjenis kelamin perempuan sebanyak (69.2%), hampir separuhnya berusia 51-60 tahun sebanyak (46.2%), dan hampir separuhnya memiliki pendidikan SMU sebanyak (41,5%), dan lebih dari separuhnya bekerja sebagai IRT sebanyak (67,7%), lama waktu tunggu di unit rawat jalan RSUD dr. Adnan WD Kota Payakumbuh diketahui bahwa hampir seluruhnya > 60 menit sebesar (88,7%). Kesimpulan: waktu tunggu di unit rawat jalan melebihi Indikator Nasional Mutu Pelayanan Kesehatan yaitu < 60 menit
Keywords
Full Text:
PDFReferences
Adamu, H. and Oche, M. (2013) ‘Determinants of patient waiting time in the general outpatient department of a tertiary health institution in North Western Nigeria’, Annals of Medical and Health Sciences Research, 3(4), p. 588. doi: 10.4103/2141-9248.122123.
Aeenparast, A. et al. (2021) ‘Punctuality of Patients and Physicians in an Outpatient Setting: Which Has a Greater Effect on Waiting Time?’, Hospital Practices and Research, 6(3), pp. 112–115. doi: 10.34172/hpr.2021.21.
Al-Harajin, R. S., Al-Subaie, S. A. and Elzubair, A. G. (2019) ‘The association between waiting time and patient satisfaction in outpatient clinics: Findings from a tertiary care hospital in Saudi Arabia’, Journal of Family and Community Medicine, 26(1), pp. 17–22. doi: 10.4103/jfcm.JFCM_14_18.
Alkuwaiti, A., Maruthamuthu, T. and Akgun, S. (2020) ‘Factors associated with the quality of outpatient service: The application of factor analysis–A case study’, International Journal of Healthcare Management, 13(S1), pp. 88–93. doi: 10.1080/20479700.2017.1422910.
Astiena, A. K. and Azmi, F. (2020) ‘Analysis of Outpatient ’ s Waiting Time and Patient ’ s Satisfaction at Dr M Djamil Hospital 2019’. doi: 10.4108/eai.9-10-2019.2297161.
Biya, M. et al. (2022) ‘Waiting time and its associated factors in patients presenting to outpatient departments at Public Hospitals of Jimma Zone, Southwest Ethiopia’, BMC Health Services Research, 22(1), pp. 1–8. doi: 10.1186/s12913-022-07502-8.
Faiz, K. W. and Kristoffersen, E. S. (2018) ‘Association between age and outpatient clinic arrival time: Myth or reality?’, BMC Health Services Research, 18(1), pp. 1–8. doi: 10.1186/s12913-018-3057-2.
Galih, E. (2021). Indikator Mutu Nasional Rumah Sakit di Indonesia. Cipta Mulya Medika.
Grinspun, D., & Bajnok, I. (2018). Transforming Nursing Through Knowledge. Sigma.
Istifaiyatuddianah, I., Tahjoo, A. and Nofierni (2021) ‘Analysis Of Acceleration Affecting Factors during Waiting Time for Outpatient Services at Regional General Hospital (RSUD) Dr. Dradjat Prawiranegara, Serang …’, Journal of …, pp. 288–295. doi: 10.51971/joma.v5n3.16092021.
Iswanto, A. (2019). Lean Implementation in Hospital Departemens. How to Move from Good to Great Service. Routledge Taylor & Francis Group .
Kemenkes. (2022). Indikator Nasional Mutu Pelayanan Kesehatan Tempat Praktik mandiri Dokter Dan Dokter Gigi, Klinik, Pusat Kesehatan masyarakat, Rumah Sakit, Laboratorium Kesehatan, Dan Unit transfusi darah. 1–94.
KEPMENKES. (2022). Keputusan Menteri Kesehatan Republik Indonesia Nomor HK.01.07/MENKES/1128/2022 Tentang Standar Akreditasi Rumah Sakit. Keputusan Menteri Kesehatan, 1–342.
Li, Y. et al. (2020) ‘Factors associated with outpatient satisfaction in tertiary hospitals in China: A systematic review’, International Journal of Environmental Research and Public Health, 17(19), pp. 1–29. doi: 10.3390/ijerph17197070.
Menteri Kesehatan Republik Indonesia (2022) ‘Indikator Nasional Mutu Pelayanan Kesehatan Tempat Praktik Mandiri Dokter Dan Dokter Gigi, Klinik, Pusat Kesehatan Masyarakat, Rumah Sakit, Laboratorium Kesehatan, Dan Unit Transfusi Darah’, pp. 1–94.
Nguyen, D.-H. et al. (2020) ‘Outpatient Waiting Time at Vietnam Health Facilities: Policy Implications for Medical Examination Procedure’, Healthcare, 8(1), p. 63. doi: 10.3390/healthcare8010063.
Nguyen, S. T. T. et al. (2018) ‘Waiting time in the outpatient clinic at a national hospital in Vietnam’, Nagoya Journal of Medical Science, 80(2), pp. 227–239. doi: 10.18999/nagjms.80.2.227.
Ren, W. et al. (2021) ‘The situation and influencing factors of outpatient satisfaction in large hospitals : Evidence from Henan province , China’, pp. 1–11.
Rizany, I. and Setiawan, H. (2021) ‘The Relationship between Waiting Time and Patient Satisfaction in The Outpatient of Public Hospital in Banjarbaru’, 5(1), pp. 60–66.
Sari, N. E., Indasah, I. and Suprapto, S. I. (2020) ‘Analysis of Waiting Time Factors and Patient Satisfaction Level in Diseases Poly in Hospital dr. Sayidiman Magetan’, Journal for Quality in Public Health, 3(2), pp. 408–413. doi: 10.30994/jqph.v3i2.90.
Shahzadi, S. (2017) ‘Factors Associated Patient Waiting Time at Outpatient Department in Allied Hospital Faisalabad’, 7(17), pp. 14–20.
Sriram, S. and Noochpoung, R. (2018) ‘Determinants of hospital waiting time for outpatient care in India: how demographic characteristics, hospital ownership, and ambulance arrival affect waiting tim’, International Journal Of Community Medicine And Public Health, 5(7), p. 2692. doi: 10.18203/2394-6040.ijcmph20182601.
Tesfaye Geta, E. and Mekonnen Edessa, A. (2020) ‘Satisfaction with Waiting Time and Associated Factors among Outpatients at Nekemte Referral Hospital, Western Ethiopia’, Rehabilitation Science, 5(2), p. 18. doi: 10.11648/j.rs.20200502.12.
Tran, T. D. et al. (2017) ‘Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation’, F1000Research, 6(0), p. 454. doi: 10.12688/f1000research.11045.1.
Ukizentaburuwe, J. M. V. et al. (2021) ‘Waiting time and associated factors among outpatients at Kibungo Referral Hospital-Rwanda’, Rwanda Medical Journal, 78(2), pp. 40–48.
Article Metrics
Abstract view : 124 timesPDF - 50 times
DOI: https://doi.org/10.26714/jkj.11.3.2023.723-730
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 4.0 International License.
PPNI Univ. Muhammadiyah Semarang
Jl. Kedungmundu Raya No. 18 Semarang Gedung NRC University of Muhammadiyah Semarang
Phone: 02476740287
Fax: 02476740287
Email: [email protected]
This work is licensed under a Creative Commons Attribution 4.0 International License.