Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services

Heru Noor Ramadhan(1), Angilian Budi Ardhianto(2), Elly Yuliastuti(3*), Tujo Tujo(4), Amin Husni(5), Retnaningsih Retnaningsih(6)


(1) RSUP Dr. Kariadi Semarang
(2) RSUP Dr. Kariadi Semarang
(3) RSUP Dr. Kariadi Semarang
(4) RSUP Dr. Kariadi Semarang
(5) RSUP Dr. Kariadi Semarang
(6) RSUP Dr. Kariadi Semarang
(*) Corresponding Author

Abstract


Patients /Family patients satisfaction is an indicator to assess the quality of a hospital. During the Covid-19 pandemic, several problems emerged related to the quality of information provision and services provided. The purpose of this study was to describe the family satisfaction of Covid-19 patients with the provision of information and services provided. This research is a quantitative observational descriptive study with a variable of family satisfaction of covid-19 patients with the information and services provided. The population in this study is the families (husband / wife) of patients who recovered and were treated in the Covid-19 Isolation Ward RSUP dr. Kariadi Semarang with totaling 40 people. Sampling was done by using purposive sampling technique and the resulting sample was 30 respondents. Measurement of variables using a questionnaire providing information and service delivery. The results showed that the average patient's family expressed satisfaction with the provision of information (> 30) and services provided (>42). Innovation is needed to further improve service quality so that service quality will be even better.


Keywords


Family Satisfaction; Covid-19; Hospital Services; Information Delivery Process

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DOI: https://doi.org/10.26714/mki.4.3.2021.175-181

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